Privacy Policy

1. Information We Collect

• a) Information you provide directly: • Name, mobile number, email address, and pincode/address (for account registration and pickup scheduling)
  • Device details you submit to receive a quote (brand, model, condition, storage, accessories, photos)
  • Payment details (such as UPI ID or bank account) required to process your payout
  • Any information you share with our support team via phone, email, or chat
• b) Information collected automatically: • IP address, browser type, device type, and operating system
  • Pages visited, time spent on the site, and referring URLs
  • Cookies and similar tracking technologies (see our Cookie Policy for details)

2. How We Use Your Information

We use the information we collect to:

• Generate accurate quotes for your Device
• Schedule and manage doorstep pickups
• Process instant payments for successful sales
• Verify your identity and Device ownership to prevent fraud
• Communicate with you regarding your order, offers, or support requests
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations, including e-waste handling requirements

3. Sharing of Information

We do not sell your personal information to third parties. We may share information with:

• Logistics and pickup partners, solely to facilitate doorstep collection of your Device
• Payment processors, to complete your payout securely
• Refurbishment or recycling partners, where required for processing the Device you sell
• Government or law enforcement authorities, where required by law, or to investigate suspected fraud, theft, or illegal activity
• Service providers who help us operate our website and business (such as hosting and analytics providers), under confidentiality obligations

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Device Data and Factory Reset

While Easy2Sell requests that you back up and remove all personal data, accounts, and files from your Device before pickup, we recommend performing a full factory reset yourself. Easy2Sell is not responsible for any personal data that remains on a Device after it is sold to us.

6. Your Rights

You have the right to:

• Access, correct, or update your personal information
• Request deletion of your personal information, subject to any legal retention requirements
• Opt out of promotional communications at any time
• Withdraw consent for data processing, where applicable

To exercise these rights, contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, complete transactions, and comply with legal, accounting, or reporting obligations.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date.